Privacy Policy

THE BASICS – ABOUT US

Loop bvba ("we," "us," "our," and "Loop") is a seller of earplugs. We are located in Vorstermanstraat 11, 2000 Antwerp, Belgium and can be reached at hello@loopearplugs.com or by phone on +32 472 881 203.

SECTION 1 - YOUR PERSONAL INFORMATION

What information is being collected?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When subscribing to our newsletter, back in stock reminders or any other subscriptions, we collect the personal information you give us such as your e-mail address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Who is collecting it?

Loop collects your personal information, in some cases using third party apps like Mailchimp and Shopify.

How and why is it collected?

During the purchase process, we collect the personal information you give us such as your name, address and email address. These data will be used to process your order and provide you with a better service.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

We have the option to subscribe to our mailing list during your order as well as on our website. When subscribed, we'll send you updates, promotions and the latest news about Loop. The required opt-in will always be specific, clear and consent must be freely given. You can unsubscribe at any time and free of charge.

How will it be used?

Contact information collected during the purchase process is used for transactional correspondence such as an order/shipping confirmation, review requests and to provide you with customer service.

Email marketing: with your consent, we may send you emails about our store, new products and other updates. We use Mailchimp (an email platform) to store your data and send you emails.

Do third parties apps have access to it?

We use two third parties' apps that have access to your data: Shopify (an e-commerce platform) and Mailchimp (an email platform). Both platforms process your data to the extent necessary to allow them to perform the services they provide to us. All third-party apps or tools we use are GDPR compliant.

Who will it be shared with?

We will never share your information with other companies without your permission.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Do you sell data?

Under no circumstances, do we sell your personal data.

Who is the data controller?

Loop is both processor as collector of your personal data. You can contact us at any time to:

  • Request access to information we have of you
  • Correct any information we have
  • Delete information we have of you

If you have questions or would like additional information on your data and the use of it, please contact us at:

LOOP
Vorstermanstraat 11, 2000 Antwerp, Belgium.
hello@loopearplugs.com
+32 472 881 203

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask for your consent that is freely given specific, well informed, and unambiguous.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you. You can do so by using the opt-out link in our emails, or you can withdraw your consent by contacting us at hello@loopearplugs.com.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

Cookies
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@loopearplugs.com.

 

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